Although there are numerous communication options such as social media, email, live chat and messenger services, person-to-person telephone calls still command a primary communication role. Telephone communication using Hosted Voice has incredible benefits in an impersonal world as it connects callers with a human voice.
With a Hosted Voice service, you have several options of bringing your central communication features to the cloud. When your phone system is in the cloud, you can use a business-grade system to unite your entire business.
VoIP helps you connect with your office and clients regardless of your location. Here are reasons Hosted Voice helps your business improve communication.
Saves IT Resources
Troubleshooting tech-related issues can lead to costly down times and wastage of valuable IT resources. Trying to fix a key component in your new piece of technology by watching several tutorials on YouTube or reading articles can waste a lot of resources.
Therefore, instead of relying on your old telephone system that may experience sudden glitches and affect your communication channels, consider using this technology. Once you implement your Hosted Voice system, the host will handle everything for you including the software and its components.
Personal And Immediate
Most customers prefer getting a personal response through a phone call rather than through other communication options such as live chat or email. A hosted voice service enables brands to respond to their customers’ concerns on the spot.
Moreover, you also get a voicemail vocal backup where a caller can leave a detailed voice message. A telephone call creates a connection that is almost the same as that of a face-to-face interaction.
Stay Connected During An Emergency Or Crisis
Since your phone system is cloud-based, you’ll always stay connected to your customers. This is regardless of what happens to your business or during an emergency.
For instance, if your business premises suffer a natural disaster such as water damage, you can still use your Hosted Voice service. This is of course, provided you get a stable internet connection.
This means that in the event of a catastrophe of any nature, you won’t lose vital information. You can still communicate with your customers remotely from wherever you’re located.
Increased Flexibility For Employees With Hosted Voice
Hosted Voice gives your employees, especially your remote workforce, more portability than conventional phone systems. In other words, your staff can access and use the Hosted Voice phone system from wherever they are in case of emergencies.
Moreover, since modern-day employees such as millennials prefer a better work-life balance with a lot of flexibility, you need to consider investing in hosted service.
You can seamlessly reroute your customers’ calls to a team of customer service representatives working remotely through your cell phone.
Phone communication is more effective than email or texting because the tone you use gives emotion to words. Being able to communicate with your customers through a Hosted Voice service reduces the cost of traveling and meeting facilities.
In addition, a business-grade service with teleconferencing call capabilities will help you communicate with clients and suppliers affordably.